edge insight and my dealership

[chopper698]

I have the edge insight for the extra gauges and the egt probe and also like the fact it tells you when your in regen. So yesterday I dropped off my truck for a check engine light and a sensor code. I get a phone call 10 min ago and was told yes sir your power booster is causing your engine light to come and come up oxygen sensor. When we unplug your so called power booster the engine light goes off. I said your mistaken that's not a power booster its just gauges, they said if it happens again they won't warranty it!! Are you kidding me?

 

[AH64ID]

Take a print out of what the Insight is to them. It's a reader, and CAN NOT program the ECM. It's no different than the Mopar series of gauges, in terms of performance.

 

[DMosby]

I dropped my truck off at a new-to-me dealer this Tuesday due to check engine on my 2008 RAM 2500. I also have an Edge Insight on my truck for the same reasons - I like knowing when it is in regen and the extra data it will display. When the service advisor called me to report "carbon buildup" I was told that "my tuner adding extra fuel can cause this". I requested that she track down the diesel tech working on the truck and inform him that the rig is completely stock and the Insight is a read-only device. Have not heard anything back on that yet.

I had turbo replaced at 2. 5 K. Dealer that did this was one that was closed down by Dodge. Another dealer replaced EGR at 5K and they told me that the Edge Insight might be causing problems.

 

[chopper698]

I told the service consultant go get your tech and tell him to go through the screen and see if he can find me anything in there other than gauges. She said he test drove it when its plugged in it has a lot of power and the light stays on when you unplug it less power and the light goes off. What a genius... .

 

[chopper698]

Question is now that I brought it in and they think its a performance product and they tho. k that was the root of the problem am I gonna be tagged now in there system.

 

[AH64ID]

You need to take in documentation to prove its not a performance product.

 

[HBarlow]

I think you expect too much. Try to put yourself in the position of the dealership, the tech, service writer, and service manager. They are warned to watch for aftermarket modifications. They have no idea what aftermarket electronic devices are capable of and no reason to waste their time trying to find out. They only know that they suspect them because they are often responsible for damaged engines and if they repair something under warranty that Dodge believes is caused by a magic black box the dealer will get the parts and labor charged back to them.

If I was the tech I would have no interest in reading your literature and would refuse to look at it. How does he know it is accurate, honest, or even related to the device he sees on the truck? Some of you guys believe in those products, have experience and knowledge of them, so you are confident that they only do certain things and don't do other things. You expect dealers to know and believe like you do. It's not realistic to expect to use those products and have your warranty cover expensive repairs.

 

[AH64ID]

I don't think that it's unrealistic at all. Other than how the Insight gets it's readings there is no difference between an Insight and a-pillar gauges. It's money you spent to ensure the safe operation of your truck.

My boost/EGT gauges were installed by my dealer, and MOPAR now offers a full line of gauges.

If the dealership still is a pain then I would find a different one if it's an option.

 

[HBarlow]

You may know that but to the dealership it is a magic black box, they don't know what it does, and have no responsibility to learn.

If I was the service manager and suspected the black box was the cause I would void the warranty or request that Dodge does.

 

[AH64ID]

If I was the service manager and suspected the black box was the cause I would void the warranty or request that Dodge does.

Which is a violation of the Magnuson-Moss Act. . which, unfortunately, happens all the time as Dodge lawyers are better funded than the customers lawyers.



It's quite simply a poor business decision.

 

[GCroyle]

Would this be the time to contact Edge direct, no sales reps, direct to mfgr. and get their clear definitive statement about what the product does and doesn't, but it should be in a KISS format, no interpretation.



Good luck.

 

[HBarlow]

Which is a violation of the Magnuson-Moss Act. . which, unfortunately, happens all the time as Dodge lawyers are better funded than the customers lawyers.

It's quite simply a poor business decision.

I suppose that would depend on which end of the business you are on.

No doubt that if I was on the end requesting free warranty diagnosis and repair with a modified truck I would think it a bad decision. As the business owner providing or administering the warranty I would have zero tolerance for magic black boxes, aftermarket air boxes and filters, and other aftermarket modifications.

I think we both know what Dodge/Ram's opinion is and how a court would rule.

Why don't the guys remove the electronic boxes before taking them to the dealer? Do they think they are going to impress the service department with all their aftermarket toys?

 

[AH64ID]

But this is not a "pay to play" circumstance. There are no performance modifications/enhancements on the vehicle.

It's bad for Dodge business because you have wrongly voided a warranty, which will in turn make the customer seek other places for paid services, other brands/dealerships for new vehicles, etc.

 

[HBarlow]

Paying warranty claims for products damaged by owner modifications and aftermarket equipment is considered pretty bad for business by folks on the warranty end.

None of this should be a surprise. The owner's manual spells it out pretty clearly.

 

[AH64ID]

Show me in the owners manual where it prohibits monitoring the engine and related systems? Like I said MOPAR has their own line of gauges, the Insight is nothing but a gauge.

 

[HBarlow]

You can save that argument for a slick lawyer being paid by you to use in the courtroom. It would be up to you and your lawyer and a string of paid experts to convince a judge or jury the magic black box didn't trash his engine.

My grandson had one of those fancy black boxes on a 2005 or 2006 several years ago. It had all the digital displays also but altered the engine operating parameters. It ran strong. He quietly traded the Dodge off after I rode in it once. He never said anything about it so I don't know but figured his engine developed problems.

Do you really think the dealer should know which magic black box is only able to read engine operating characteristics and which can alter them? Or do you really believe the dealer should accept the word of the guy who wants thousands of dollars worth of free engine parts and labor but has a mysterious electronic box on the dash?

I don't and the guy who started this thread has already learned that his dealer doesn't.

 

[S.Morris]

This is just clearly another case of poorly trained techs and service writers who know not what they are doing.

If you can provide the information that specifies exacltly what the electronic guages do, than anyone worth a pinch of salt should at least make an informed decision... . This would NO WAY stand up in court..... but the little guy has no time nor money to push it.



If it is tagged as no warranty, Chrysler will lose any potential service and sales in future from owner and I would suspect any of his family.



Sounds to me like a poor dealership... ..... it seems that , that is the case in way to many circumstances these days

 

[mwilson]

Would this be the time to contact Edge direct, no sales reps, direct to mfgr. and get their clear definitive statement about what the product does and doesn't, but it should be in a KISS format, no interpretation.



Good luck.

That is exactly what I would try.



In lieu of that or if Edge doesn't provide clear proof of it's functionality then mount it with Velcro and pop it off before taking it into the dealer, that is how mine is mounted.

Save all the grief and time wasted trying to explain what it is.



A driver voided the entire warranty on a customers C-15 CAT engine last summer by leaving an ECM fooling resistor on the engine, as soon as we did the required pre-repair download the laptop caught it.



All to get up a stupid hill a gear higher than everybody else.



WARRANTY VOID!!! EPA CLEAN AIR ACT VIOLATION!!!!



Don't risk it, remove your trinkets or have your proof ready before taking it in to the dealer.



JMHO.



Mike.

 

[chopper698]

I picked up my truck this afternoon the service consultant my tech looked at your truck said your booster is making it dump to much fuel causing a rich condition so they left it unplugged, and reprogrammed somthing or another. I'm gonna call edge tmrw and see if this thing can cause any kind of problems the dealer said it did. In the mean time I disconnected it and took it out.

 

[EGroeneveld]

Sounds like a really great dealership tech department



The real problem is you are guilty until you prove your innocent which is where $%&^ hits the fan. And proving a ''magic'' box is not changing anything is pretty much impossible to the dealership and Chysler.



Remember your guily until you prove to THEM your not.



I'd try a differnt dealer if possible.



This is why I've just left my two Dodge trucks 100% stock motor and tire size wise. Only adding towing and camper hauling items. I'm not willing to sacrifice any warranty issues.