edge insight and my dealership

[chopper698]

I don't even want to hook it back up, I took it all out and put it back in the box.
If in fact that was making it do what they said it did, I don't want it. I will just sell it.
Trying to explain and prove to the dealership is like beating a dead horse.

 

[chopper698]

Just got off the phone with Brian from edge products he said put it back in your truck and go to a different dealer. He said he never heard of the insight setting off any codes or engine light, and they would have a very hard time proving that was the cause of it.

 

[RustyJC]

If your truck gives a MIL with the Edge plugged in and no MIL with it not plugged in, that's most likely all the proof they're interested in.



Not defending the dealer - just stating fact.



Rusty

 

[AH64ID]

Just got off the phone with Brian from edge products he said put it back in your truck and go to a different dealer. He said he never heard of the insight setting off any codes or engine light, and they would have a very hard time proving that was the cause of it.

Makes sense. .

If your truck gives a MIL with the Edge plugged in and no MIL with it not plugged in, that's most likely all the proof they're interested in.



Not defending the dealer - just stating fact.



Rusty

But I highly doubt that's the cast, MIL's also don't just shutoff as soon as the issue goes away, it takes a certain number of start cycles. . and even then there is a record on the ECM so the dealership could tell you what the code was. .



Nothing the dealership is doing sounds correct, only them trying to not have to work on the truck.

 

[HBarlow]

Just got off the phone with Brian from edge products he said put it back in your truck and go to a different dealer. He said he never heard of the insight setting off any codes or engine light, and they would have a very hard time proving that was the cause of it.

That's not surprising that someone at Edge Products gives that advice.

Call him back and ask him if Edge Products will pay for the repairs and replacements needed on your engine and emissions control crap for the same 100k five year warranty originally offered by Dodge that will be voided by using Edge Products. Be sure to get it in writing!

Let us know how that conversation goes, please.

Remember, regardless of the opinions of all the lawyers who post here on TDR, the dealership or a Dodge/Ram representative only has to enter the word VOID in their computer beside your truck's VIN. From that moment forward your warranty will be history. You will not restore the warranty until you and your expensive lawyer and technical experts convince a judge or jury and win a civil trial.

If any TDR lawyers have done that, please advise us of the state, city, court, and date of your case so we can look it up and use it as a future reference for arguing with Ram dealers.

 

[tmerry]

I also have the Edge Insight for gauge purpose only and I have had my truck in twice now for recalls and updates and I just let them know ahead of time what the touch screen on the dash is and absolutely have had no problems with them whatsoever. Maybe a pin or something on the plug in is off alittle and shorts something out or something. I like the Insight so I can monitor everything including pyro temps. I had the Insight for about 5 months now with 0 problems. I would just reinstall the Insight and take it to a different dealer. Tim

 

[tempforce]

i have left my msd dashawk (edge bought the rights and hired the programers from msd) when having my truck serviced, and just let them know that if they need to unplug it, go ahead. as it was just a electronic guage cluster. i was having a momentary egr sticking issue. they cleared the codes and told me to let them know if i had any further problems. i've only had the check light show three times and that last time was over two years and 30,000 miles ago. i think it was due to recieving fuel with extra chemicals in it. winter fuel??? don't know... .

 

[AH64ID]

Something I didn't mention was I run a ScanGauge on my truck, the dumb/boring/small competitor (if you can even call it that) to the Insight. Both dealerships simply asked me what it did, I told them, and they went about their warranty work. Never a second question, and one of the dealerships is so anti mods that each of the 4-5 service techs has a melted piston on their desk to show clients that ask about performance mods.

 

[HBarlow]

What several of you are saying is that some dealer techs may be familiar with Edge products and may either be tolerant of them or simply accept your explanation. That is fine.

However, some dealers are not tolerant of them and will not be persuaded. They are under no obligation to be tolerant, accepting, or understanding. The risk is yours if you have aftermarket products installed and a dealer believes your equipment caused a problem. Once a warranty is voided there probably will be no going back.

 

[DThweatt]

Something I didn't mention was I run a ScanGauge on my truck, the dumb/boring/small competitor (if you can even call it that) to the Insight. Both dealerships simply asked me what it did, I told them, and they went about their warranty work. Never a second question, and one of the dealerships is so anti mods that each of the 4-5 service techs has a melted piston on their desk to show clients that ask about performance mods.

couple of quick questions.



Does the scangauge tell you when its in regen?



and I check the mopar catalog and cannot find the gauges. Is it just a local dealer installing the gauges?



thanks.

 

[tmerry]

I don't see what the problem would be with just having gauges installed in the truck like the Edge Insight or an analog gauges. I understand the dealerships problem with aftermarket controllers being a warranty issue but not with gauges. I guess you just got a dealership that is hard up on the warranty and doesn't want to take the risk, whatever I guess you just move on in life and dont sweat the small stuff. Just move on to another, more educated dealerships on the world of diesels.

 

[tempforce]

i monitor the cat inlet temps, to get my egt. when the temps are up i know i'm in regen.
the insight has a true egt sensor input.
i looked at the ScanGauge as it read a current mpg. but i didn't see a egt feature.
the insight wasn't in production yet... .
if i would of waited two months, i would of had a better product.
cc

 

[AH64ID]

I dont beleive the SG does regen, yet, and has no EGT function. If I were to buy a setup today it would be the Insight, thou the SG does all I need it to.

 

[Cosmo]

No sense in giving up your gauges just because of a bit of trouble with a dealer. I would go talk to the service manager, bring the product literature and get it cleared up.

The 6. 7 has a documented history of carbon issues (turbo, egr cooler, etc) because it has a pre-dpf EGR system. Talk to someone at Chevy or Ford... EGR is an engine killer. If the EGR was sourcing its gasses behind the DPF, you'd be injecting clean exhaust instead of filling the intake with soot.

If your dealer has flagged you in the system as having modified your engine and you're not planning on rectifying it, you should go ahead and do your truck a favor and remove the EGR (if you don't have to do emissions inspections).

 

[chopper698]

After the dealership told me what the slow response rich code was also known as dumping to much fuel, I checked my oil today and I was well over the full mark. So I guess that's where my fuel was going. So needless to say I had to drain some out.

 

[tempforce]

sounds like a mod the factory needs to make on our stock engines.
move the egr source from the exhaust manifold to the tail pipe after the dpf.
no cooler needed with the exhaust sourced that far from the engine.....
cc

 

[RustyJC]

sounds like a mod the factory needs to make on our stock engines.

move the egr source from the exhaust manifold to the tail pipe after the dpf.

no cooler needed with the exhaust sourced that far from the engine.....

cc

The exhaust gas has to have a positive differential pressure in order for it to flow. If the intake manifold pressure is higher than the tailpipe pressure (which it would be under anything other than an idle condition), nothing is going to flow from the exhaust to the intake side - in fact, it would flow the other way. That's why the 6. 7L has an electronic "throttle" - to drop intake manifold presure downstream of the throttle blade to promote exhaust gas flow. That's also why Cummins takes the EGR source from the exhaust manifold ahead of the turbo where the exhaust gas is at turbocharger turbine drive pressure.



Rusty

 

[AH64ID]

After the dealership told me what the slow response rich code was also known as dumping to much fuel, I checked my oil today and I was well over the full mark. So I guess that's where my fuel was going. So needless to say I had to drain some out.

Don't drain some out, CHANGE it, and monitor it!

 

[tempforce]

my oil was always at the full mark after having it changed at the dealer, or lube shop.
after a few days i would check and it would be too high.
when i started doing it my self.
i added 3 gallons, then after a few days i check it and it's always at the full mark and doesn't get any higher. ???
could it be that the oil's not completely draining when they change it????
cc

 

[Cosmo]

my oil was always at the full mark after having it changed at the dealer, or lube shop.
after a few days i would check and it would be too high.
when i started doing it my self.
i added 3 gallons, then after a few days i check it and it's always at the full mark and doesn't get any higher. ???
could it be that the oil's not completely draining when they change it????
cc

According to Dodge, the closed crankcase ventilation system drains slowly - so if there's oil up in there (and there is) when you drain, it won't drain completely for a while.

How long do you let your oil drain? Any bets on how long the lube shops do?

After the dealership told me what the slow response rich code was also known as dumping to much fuel, I checked my oil today and I was well over the full mark. So I guess that's where my fuel was going. So needless to say I had to drain some out.

Where's the fuel coming from? Leaky seal on an injector tube? Cracked injector? Either way, it needs to get fixed - diesel fuel doesn't lubricate bearings nearly well enough.