edge insight and my dealership

[Hoefler]

my oil was always at the full mark after having it changed at the dealer, or lube shop.

after a few days i would check and it would be too high.

when i started doing it my self.

i added 3 gallons, then after a few days i check it and it's always at the full mark and doesn't get any higher. ???

could it be that the oil's not completely draining when they change it????

cc

Yep, They are not removing the fill cap and let drain for at least 15 minutes before sealing it up and adding the new oil.

 

[AH64ID]

my oil was always at the full mark after having it changed at the dealer, or lube shop.

after a few days i would check and it would be too high.

when i started doing it my self.

i added 3 gallons, then after a few days i check it and it's always at the full mark and doesn't get any higher. ???

could it be that the oil's not completely draining when they change it????

cc

The oil change procedure for a 6. 7 calls for at least a 30 minute drain time.

 

[chopper698]

I already drained some out and dropped it just below the level, I don't even have a 1k on that oil yet.

 

[AH64ID]

If it's rising from fuel that's not oil you want to keep around.

 

[chopper698]

This truck regens everyday when I had my insight in, I wonder if that's the cause of rising the oil level with fuel.

 

[AH64ID]

Regen is the main cause for fuel in the oil.

If it continues to rise that fast I would send a sample in for UOA, then change it.

 

[Cosmo]

This truck regens everyday when I had my insight in, I wonder if that's the cause of rising the oil level with fuel.

Are you not allowing it to regen fully?

 

[chopper698]

When I had my insight in I would drive until it was finished, without it sometimes I know when its regening sometimes I don't so its probably not finishing. I'm starting to get real frustrated with this. I'm thinking I should put my insight back in.

 

[Cosmo]

I'd put it back in, and talk with your dealer. If they're being unfriendly, I'd talk to another dealer and try to get in touch with your regional warranty rep. Find out when he will be at whatever dealer you can get to, and talk to him/her. I can't speak for our Dodge guy, but our Subaru warranty rep is a pretty smart fellow and he's all ears when it comes to customer concerns.

If your warranty is negated through Dodge, and if you don't have to do emissions testing, there's no good reason to keep the DPF and the EGR on your truck.

I'd leave them in, however, until you can get the oil issue sorted out.

 

[chopper698]

Yes I'm going to put it back in and that dealer I went wasn't even the dealership I bought my truck from it was just convenient cause its right by my house as opposed to driving 72 miles to the dealership I bought it from. I know some dealerships get flakey when you bring it in under warranty and you didn't buy it from them. I checked my oil when it was cold and I was just below the safe mark, when its checked hot its just above the low level line. I do have a bypass oil filter on there I don't if that makes a difference.

 

[chopper698]

Unfortunately I have emissions in my state else I would have ripped this garbage out the moment I rolled off the lot. I put the edge back in this morning and 10 min into my trip the alarm went off and the dpf on the edge was on. And just as I pulled into work 15 miles later it went off . I really like this truck but man what a ridiculous setup and I was almost getting a duramax. I talked to a dodge tech he said the 02 sensors probably had soot on them.

 

[Cosmo]

It's not the fact that it's a Dodge, it's the fact that it's a diesel truck made after 1/1/07. They ALL have emissions crap to deal with.

 

[craiggo]

I'd put it back in, and talk with your dealer. If they're being unfriendly, I'd talk to another dealer and try to get in touch with your regional warranty rep. Find out when he will be at whatever dealer you can get to, and talk to him/her. I can't speak for our Dodge guy, but our Subaru warranty rep is a pretty smart fellow and he's all ears when it comes to customer concerns.



If your warranty is negated through Dodge, and if you don't have to do emissions testing, there's no good reason to keep the DPF and the EGR on your truck.



I'd leave them in, however, until you can get the oil issue sorted out.

This is a great first step. I am not an attorney and don't pretend to be one on TV. I am however, a Ford survivor. I've been down this path with a 2006 PSD 6. 0. It was in the shop 10 times in less than a year with a litany of issues that were well documented and known issues with the 6. 0 PSD. Initially Ford tried to blame all this on my Edge Insight "tuner. "



I ended up seeking legal counsel and suing in San Mateo County Superior court for specific damages including the Magnuson-Moss Warranty Act.

All in all, Ford (and for that matter I) settled out of court but, Ford ended up buying my POS 6. 0 back from me AND they included additional monies for my bedliner and (of all things) my Insight.



The moral of this story: DOCUMENT EVERYTHING, keep detailed notes in a book. Everything counts!! Write down times and names of everyone you spoke with, what you talked about and your opinions of the conversations. Don't hestitate to seek legal counsel if they screw you on the warranty because of this.

 

[chopper698]

That's funny cause I talked to my attorney and gave him the heads up on what transpired and he said not to worry keep records, paperwork names etc, totally illegal on there part.

 

[DennyDay]

Show me in the owners manual where it prohibits monitoring the engine and related systems? Like I said MOPAR has their own line of gauges, the Insight is nothing but a gauge.

If Edge is so good, why don't you guys to get Edge to challange the Dodge lawyers about Fed. violations and canceling warrantees

 

[craiggo]

If Edge is so good, why don't you guys to get Edge to challange the Dodge lawyers about Fed. violations and canceling warrantees

What are you trying to say? What are the Fed. violations?



The Federal law protects individuals from their warranties being denied (actually, it force's Dodge to prove the problem is caused by the "Insight") as opposed to us having to prove it's not.



If I understand what you are saying, you sorta have it backwards; the ball is in Dodge's court on this one.



Been there, done that.

 

[SNGLESHOT]

Just a monitor?

Wow. Harvey; I had asked you about one of these 'monitor only' boxes versus getting regular gauges for my Ram a couple of months ago. I did not know you were so set against them but then I was not presenting it as a 'problem' to you at that time either. I do not understand how something that is being sold specifically as a MONITOR and NOT a 'tuner' or a 'performance enhancer'... could be accused of doing anything like what Choppers dealer techs were talking about. There are no parameter variables in that unit to set other than display options. Period. Very confusing indeed. I think Chopper needs to find a different dealer like some of the others stated above. Meanwhile, I still do not have any gauges yet. Everything is still stock. After reading this I am thinking of just getting regular gauges even though they are more expensive and a lot more labor involved than just plugging into an OBD port. I will be watching this thread closely to see how this one pans out.

 

[DennyDay]

What are you trying to say? What are the Fed. violations?



The Federal law protects individuals from their warranties being denied (actually, it force's Dodge to prove the problem is caused by the "Insight") as opposed to us having to prove it's not.



If I understand what you are saying, you sorta have it backwards; the ball is in Dodge's court on this one.



Been there, done that.

It maybe a violation of the Magnuson-Moss Act (Federal Violation) BUT



Sit down little boy and listen real close - - If The Manufacturer (Dodge/Chrysler) is denying warrantee coverage because you added a monitoring system, or any other system for that matter, they can and will do it, to eliminate warrantee costs.



The ball is really in YOUR court, along with Edge to challange Chrysler's denying warrantee coverage and claiming you have added something to your truck that will interfere with the correct operation of the truck they built. If all else fails, they will claim the addidion of equipment will cause emission violations, guess where that will go.



It is up to you and Edge to prove its is not.



Ya gotta' pay if you want to play - - "THE BALL IS IN YOUR COURT" not Dodge's- - Edge and your attorney is going to have to Prove your system is doing nothing to hurt your truck.



You can cry and whine all day, but the fact is, Dodge is in the drivers seat.



Having had an Edge Product several Years ago, I really don't think Edge will want any part of this or be of any help to you. :-{}

 

[Cosmo]

Denny, there's no need to be a condescending prick. Yeah, Dodge has lawyers and can do whatever it feels like doing, but if you simply speak with the regional warranty rep they will often times work things out to help the customer.

They also won't claim that the Insight caused emissions violations, because quite frankly it doesn't. They have no proof that it does.

Electronic interference, or incompatible OBD2 wiring, they may be able to prove if indeed there was a problem with the unit itself.

 

[DennyDay]

Denny, there's no need to be a condescending prick. Yeah, Dodge has lawyers and can do whatever it feels like doing, but if you simply speak with the regional warranty rep they will often times work things out to help the customer.



They also won't claim that the Insight caused emissions violations, because quite frankly it doesn't. They have no proof that it does.



Electronic interference, or incompatible OBD2 wiring, they may be able to prove if indeed there was a problem with the unit itself.

Condescending? I think not - - - I just think there are a bunch of TDR members that don't understand how the real world works - - doesn't matter if it's Dodge, Chevy, or Toyota - - - the manufacturer hold all the cards - - That is unless you are ready and willing to spend alot of money - - and you damn sure won't get any help for an after market supplier.



So as it stands, you must prove your claim in court if necessary - - read again, what I posted very carefully