Standard Transmission disappointing service.

[HeavyHauler]

AClayton - before you start throwing around legal terminology, you might want to check your definitions. (1) What you are accusing salty of is libel, not slander, and (2) slander/libel are false statements made to defame another.



As far as we can tell, salty is not lying about anything. He isn't "slandering" anyone. He is giving us a factual recount of his experience with Standard Transmission. Get off his back already.

Not one thing was said BY ME..... to scorn Salty!I was merely backing up the post that Joe wrote.



I understand that Standard may not have done the best job possible of communicating with Salty and he did what many would have done and simply took his business elsewhere. There are two sides to every story however,and we know one side... . until we know Standards side,I would suggest NOT slandering a Company that has a great reputation on a public forum. And I'm not speculating that Salty did anything to deserve that kind of treatment,but he did take his business elsewhere and that should be punishment enough for Standard. Slandering a reputable,American owned Company in the poor sights of our economy,on the internet is a futile punishment for lacking in communication. If this Company did very poor work and refused warrantyfor some reason or another... . yeah,I could see posting about it on a public forum.



I hope I cleared up my original post.





Alan

 

[AClayton]

Dude,I think you may want to check your medication..... relax!!



I am not a Lawyer and did not use any legal terminology... . I simply am stating my opinion and did so without scorning anyone. Anyway,you basically feel as I do regarding Salty's position in this matter when ... . In your words stated "As far as we can tell"Salty is not lying about anything. Now don't misunderstand that and say I'm calling him a liar!I am not calling him a liar,BUT,can you agree that maybe there was some kind of underlying event that could have taken place in which there was a communication error between them. I can easily see that happening along with several other theories. My point is... . it is not wise to Slander a company without 1st hearing both sides of the story. Ever spank a kid for doing something he/she didn't do?Geez man! That is all I"m saying.



Why aren't you picking on Joe Donnelly... . all I did was agree with his post.



Alan

 

[Silver Ratler]

After viewing this forum for the past few years... ..... this latest set of threads helps to confirm my belief that the number of post a member has is many times inversely related their over all knowledge. Just my opinion and a personnel observation.

 

[pullya]

Silver,

You can't have an opinion yet---you don't have enough posts You can however have a personal observation:-laf:-laf

Jay

 

[Jefff929]

Why aren't you picking on Joe Donnelly... . all I did was agree with his post.

Joe is a god here, look at any issue of the TDR, he answers all posts and is all knowing.



Please, before I get hate mail... just saying.

 

[Bob Cochran]

Calm calm!!!! It is good to post about the vendor good or bad. It is your experience. I don't see how that is slander just personnel experience and I am sure Standard will take the comment in consideration and correct this to try and avoid it happening again. That is what good companies do and be glad they got the comment. I have a feeling here some are more offended than Standard will be or is.

Not long after I got my truck I installed a Jacobs exhaust brake and it had a problem with holes not being tapped. I had to tap them on the truck and boy what a pain in you know what. As I recall I posted here about this problem for information. I also email Jacobs about it.

I personally got an apology from Jacobs and was told they will improve quality control to prevent happening again. I posted the response from Jacobs as well. Bottom line had low post count I DID NOT GET ANY HEAT FOR THE POST. Hey I also got a lot of little goodies to from Jacobs flashlight, key chain, with there name on it, etc.

What is happening to us here? Is all this necessary? While I don't have a high post count by some standards I try really hard not to type until I have something usually positive to contribute but sometimes negative too. For those with higher counts I think they do as well. Sometimes I am wrong and get corrected and I take that as a learning experience. Hey does this make me a Saint? Think maybe it is time to move on unless Standard wants to respond of course as is their right. I am sure if Standard contacts Salty he will post what they tell him as he posted waht happened to him.

 

[raksasa]

Thanks, Salty. It's good to hear the good and the bad.

 

[Harlacher]

"Think maybe it is time to move on unless Standard wants to respond of course as is their right. I am sure if Standard contacts Salty he will post what they tell him as he posted waht happened to him. "



Thanks for the wise words Bob; I would also like to hear if Standard has any input. It would really make me feel better about companys in general today.



Paul

 

[AClayton]

Calm calm!!!! It is good to post about the vendor good or bad. It is your experience. I don't see how that is slander just personnel experience and I am sure Standard will take the comment in consideration and correct this to try and avoid it happening again. That is what good companies do and be glad they got the comment. I have a feeling here some are more offended than Standard will be or is.



Not long after I got my truck I installed a Jacobs exhaust brake and it had a problem with holes not being tapped. I had to tap them on the truck and boy what a pain in you know what. As I recall I posted here about this problem for information. I also email Jacobs about it.



I personally got an apology from Jacobs and was told they will improve quality control to prevent happening again. I posted the response from Jacobs as well. Bottom line had low post count I DID NOT GET ANY HEAT FOR THE POST. Hey I also got a lot of little goodies to from Jacobs flashlight, key chain, with there name on it, etc.



What is happening to us here? Is all this necessary? While I don't have a high post count by some standards I try really hard not to type until I have something usually positive to contribute but sometimes negative too. For those with higher counts I think they do as well. Sometimes I am wrong and get corrected and I take that as a learning experience. Hey does this make me a Saint? Think maybe it is time to move on unless Standard wants to respond of course as is their right. I am sure if Standard contacts Salty he will post what they tell him as he posted waht happened to him.

I totally agree with moving on... . this post has gone for 2 pages and we have heard no response from Standard. Maybe their too busy to check online,I don't know. Many members are misunderstanding my posts and have me bashing Salty... . simply not true. Salty came on here and posted a thread stating he was not satisfied with a Company. No problem at all with that... in his case he simply called another vendor. It is the negative feedback that can hurt an otherwise reputable company. Standard did nothing more than fail to communicate with a customer..... as bad as that may sound to some,it is a minor issue that could have easily been cleared up with a phone call to the vendor. Again,if the vendor declined warranty or sold a POS transmission or whatever... . that is far worse than a minor phone call. Again,in Salty's case,he moved on... . too bad for Standard,they lost his business. Apparently,they either are not aware or considering this issue with Salty;not worth their time on this site.



Alan

 

[Harlacher]

IStandard did nothing more than fail to communicate with a customer..... as bad as that may sound to some,it is a minor issue that could have easily been cleared up with a phone call to the vendor. Again,if the vendor declined warranty or sold a POS transmission or whatever... . that is far worse than a minor phone call. Again,in Salty's case,he moved on... . too bad for Standard,they lost his business. Apparently,they either are not aware or considering this issue with Salty;not worth their time on this site.



Alan

I disagree, that was Salty's entire point. Standard Transmission "in this case" showed very poor customer service.



A lot of us are fed up with vendors who advertise here and then when we go to use their serivce they treat us like ****. It was Standard that dropped the ball; I don't care how great their product is if they don't have the curtosey to at least make a mistake right they can keep their fabulous products and I like Salty will take my buisness elsewhere.



Quality, yes! Good Price, Yes. Customer support, a big yes. If they want my money, and maybe they don't, but others do. I am not slaming Standard either I have no buisness doing that I am jsut saying customer service is going by the way side and I will not take it.



I will also post here when I am treated badly by a company so others can be aware of it. We do have the power as consumers to demand good customer support, like Geno's gives, by all these Vendors.



Like Bob said maybe Standard wants to chime in or maybe they are to busy or just plain don't care.



Paul



Paul

 

[Rattler]

I was taught in industry that a "Happy Customer" will tell 1 other person of thier experience, and an "Unhappy Customer" will tell 10. That is why it is so important to keep your customers happy. Randy

 

[Doubleclutch]

WHEW!!!! What a lot of ink!

And lots of speculation. As I see it, the other side of the fence has a story too. Probably an AW SHooT, but the follow through is what counts. Will be interesting to hear the final chapter.

RE post counts... Don't you have to have over 200 posts to state an opinion?... I Think there have been low post bashers in the past who give credence to the notion, but lurkers learn a lot over the years, and when they post, one should look at content, not numbers.

Greg

 

[LBARTLETT]

Having managed 120+ employees I always appreciated knowing when one of my employees did not meet a customers expectations, it happens in life and if it happened more than once I ususally terminated



It is interesting to me this post has went 6 days with no comment from the company who is also an advertiser! I'll keep periodically checking to see if the company responds just out of my own curiosity.

 

[pullya]

As a consumer I'm always interested in the business practices of an organization that I am about to do business with. Good or bad I think we all would like to know how a company deals with their customers. I'm also concerned with how they handle complaints and I want to see if they step up when the need arises. There are always three sides to every story and I'd much rather hear them all before making a decision about their business practices, however short of that, I guess you make the best decision you can with the information available. Many of you may have had great service in the past, but at least in this instance, their service was nonexistent, based on the information we have.

Jay

 

[Harlacher]

There are always three sides to every story and I'd much rather hear them all before making a decission about their business practices, however short of that, I guess you make the best decision you can with the information available. Many of you may have had great service in the past, but at least in this instance, their service was nonexistent, based on the information we have.

Jay

I agree, I wish we could get some input from the other side so we could come up with the third. I know this is not all that important, but customer serivce is going by the way side as a cost-savings method and I don't agree with it. I guess I am old school; I remember my dad taking his car to one and only one repair shop because they treated him so well.



I buy all of my yard maintenance equipment from one John Deere Dealer, I broke a belt on my Zero Turn mower. Took it to him, $76. 00 for a new one, he said the belt should not have broke and gave me a new one as a warranty item; then told me to bring the mower in so they can check it out. Just good customer service.



I also have been on the other side of the fence, it is so easy to make the customer happy. Listen, give feedback, and keep them informed with good and bad news. Scope creek, missed deadlines, missed expectations, can be fixed with communication. Not saying it can cover for bad quality or high prices, just saying it is what gives a buisness the edge. Most of the time if the customer service is good the rest of the things are already taken care of.



Genos has it down pat in my opion. I have ordered a lot from them, I have messed up on a couple of orders and there was no problem fixing it. I order something from them and get it in a day or two. If they had a problem with my order, there is no doubt in my mind I would get a call explaining it. I would wait with the knowledge that I will get what I am paying for. With no feedback your money is out there and frustration sets in. So easy to fix.



Move on is the right thing to do, however in a way I am glad that this thread has continued; maybe more people will use this venue to criticize bad customer service while letting us know about the good ones. I don't know how many times I have written about the great customer service at Genos and BD. Now Jeff Gorman is at the top of my list and I went to him becuase of this forum. Maybe we can even help a company keep their doors open.



Paul

 

[salty]

Good grief guys!!

Read carefully please:



I more than once alluded that I'm sure they make a great transmission, AND, are overall a good outfit! I simply shared my disappointment in them not living up to their word, and the sales person's lack of ability to give me a difinitive answer until well past the original ship arrival date quoted.



It's that simple. I also said that I discussed the issue with a manager who understood my reaction and was also disappointed. This is pure information which one can either take or leave. I don't care! It is BECAUSE of TDR that I chose them AND it is because of their shipping fiasco and abstract info that I opted to cancel and go with a local vendor who turned out to be excellent.



I suspect they have not responded because they know my story is legit. I suspect it won't happen again. I also believe the Washington State factor may have complicated things with shipping.



The post thing is just stupid. I've owned my beloved 95 since new and put over 400k on it in all sorts of environments. I do most of my own work as well, and followed TDR for years.



I am also starting to think that these tough economic times have vendors thin staffed and service overall is slipping.



Drive safely,



Salty

 

[HBarlow]

How would anyone know you have owned and driven your truck since new or even that you are simply expressing a legitimate disappointment in a minor communications failure? Your signature indicates you are a recent new member and your post was a bit emotion charged about a company's business practices.

It was not my intension to insult you but to defend the reputation of a company I have personal experience with and know to provide excellent service and quality workmanship against a possible unwarranted attack.

We have a dozen or more trolls over the years who were apparently Ferd owners who came on the site and made ridiculous claims or criticisms of Dodges which they seemed to know little or nothing about. They usually made one harsh negative attack and then disappeared. That doesn't seem to occur since everyone, even Ferd owners, are mostly aware of the failure of the Navistar 6. 0 engine.

I can understand the anger and frustration you were probably feeling at the time you made your initial post having probably paid good money for an earlier repair that failed and left you holding the bag and then being disappointed that the person you spoke with at Standard apparently did a poor job of communicating with you.

Standard Transmission probably reads this site occasionally but I don't think anyone from Standard has ever posted here so I would not expect anyone to post in their defense other than those of us who have done business with them.

I should have chosen my words better and you might even agree that you would have also if you had realized how intense and long-running this thread would be.

No harm was done. You reported an incident of poor communication or service by a vendor, and a couple of us who know them spoke up for them.

 

[salty]

Fair enough

Yeah, I was angry and would still be very wary. The guy seemed very sincere but what bugged me was hearing the words "We have no way of knowing when it will get there because the shipment was transfered to another carrier half way". That is entirely different than "You'll have it in four to five business days".



BTW, my local shop, which is outstanding, was likewise unimpressed when they spoke with the guy. And they deal with this stuff every day.



Bad day for all. Let's move on.