Bill G.
Bill Gotthelf:
I am very concerned with what you have written and the experience you say you and your local transmission shop had with ATS.
With the lack of information given (for instance, no specific details: dates, time, name of local transmission shop, who was the contact at ATS, ect…) I am having a very tough time understanding how this could have happened and not been brought to my attention sooner.
It is not and never has been our policy or procedure to tell a shop they ‘have’ to order a minimum of 2 transmissions. This statement is the beginning to a list of questions I want and need answers to. There are a number of issues and concerns that I feel would be best handled by you contacting either Ranee or myself directly here at ATS. No different than you contacting DTT directly. All I ask is equal opportunity and fair treatment. That is not asking too much. Taking into consideration the time and effort you put toward this, then taking the time to post it in the TDR and other Diesel Forums, still with no contact at all to ATS.
If, in fact, this is reality, I have many concerns and questions I would like to directly ask the local transmission shop you are referring to. I know you can understand my position and reasons without going into great detail in a public forum.
It seems to me you want to keep the shops name confidential, which I can respect. I would greatly appreciate you contacting, again, Ranee or myself, so this incident can be investigated and proven as fact.
Since I do not have your name in my database (Bill Gotthelf) and the shop supposedly called and gave a CC number, the order information will be under the ‘local’ transmission shop’s name. We can and need to start there.
Violating one’s own rules can bring very disappointing results to all involved. Being dishonest and lying in a public forum can also have worse consequences and embarrassments.
I have no records of a TripleLok being sent back unused, which is what you said. I, as well, have no record of a customer having to wait 3 weeks for a Dodge Transmission. With your posting location being Loxahatchee, FL, I assume when you said ‘local transmission shop’, that it is with in a fairly close vicinity of you. I have three existing shops that could be considered ‘local’ for you. I have all the records and orders, ALL showing NO RETURNS OF UNUSED PRODUCTS.
One of our strong reputations is customer service, and always has been. If indeed this happened and in the way you say it did, details need to be given to fix ANY existing problems. You have my attention, now I deserve details.
Please pm or call me at your earliest convenience. There are 2 toll free numbers at your disposal that I would happily give you to contact us direct. Thank you for your time and integrity concerning this matter.
Clint Cannon
ATS Diesel Performance