Attention: TDR Forum Junkies 
All,
I have to absolutely without a doubt tell you about my wonderful experience with Road Armor and the nightmare I have had to deal with Buckstop.
I called Buckstop about 6 weeks ago to order a fully decked out bumper for my truck. They told me it would take 5-7 weeks to make. My first phone call with them was good and I felt rather confident in my choice.
I called back about week 3 to see if we were on schedule. I kind of got the impression that they didn't want to be bothered. They were short with questions and didn't seem to take a real interest in my 2000. 00 purchase. I was annoyed by this a little but decided it was probably due to stress from being behind.
I called back about week 5 to see where we were and was told we were right on schedule for 7 weeks.
I called last night (week 6, next week is week 7) and was told it was going to be another 3 weeks. I then told the guy that they had promised I would have it in 7. I was completely professional every time I spoke to them. Yet every time I spoke to them they treated me as though I was this huge annoyance and they didn't want to deal with me.
I felt like it was
order your bumper
we will tell you when you will get it
poor customer service
ooopppssss we were wrong it is going to be 3 more weeks
don't call us, we will call you when we want your money :-{} :-{}
Ultimately in all fairness they did say they would move up my production date to meet the 7 week deadline. Only after I reminded them. I started to ask the man over the phone about different options and grill guards to put on. He actually referred me to a different company to look at the bumpers and guards they sold. I was getting the hint that he would rather me spend my 2000. 00 elsewhere. :--)
In the end I called and cancelled my order last night. I just don't feel they wanted my business let alone deserved it. Besides, if this was the attitude BEFORE I got the bumper what will the attitude be after they have my money? Not willing to take that chance.
ROAD ARMOR Oo.
As for Road Armor, I called them and they literally spent over 2 hours on the phone talking to me and telling me about the products they have, the processes they use to make the bumpers, and overall just shot the S**T.
The process with them has been nothing but enjoyable. Needless to say I have ordered a Titan Guard 2 with Intimidator package. These guys ROCK!!! They made me a killer deal on the package and have been more than helpful in answering all of my questions.
When I spend THOUSANDS of dollars on a product that I am putting on a vehicle that I drive every day it demands a certain amount of respect from the vendor you are doing business with.
Oo. I have found this with Road Armor and would recommend anyone to them that is looking for a positive experience in purchasing a bumper or grill guard package.
I have to absolutely without a doubt tell you about my wonderful experience with Road Armor and the nightmare I have had to deal with Buckstop.
I called Buckstop about 6 weeks ago to order a fully decked out bumper for my truck. They told me it would take 5-7 weeks to make. My first phone call with them was good and I felt rather confident in my choice.
I called back about week 3 to see if we were on schedule. I kind of got the impression that they didn't want to be bothered. They were short with questions and didn't seem to take a real interest in my 2000. 00 purchase. I was annoyed by this a little but decided it was probably due to stress from being behind.
I called back about week 5 to see where we were and was told we were right on schedule for 7 weeks.
I called last night (week 6, next week is week 7) and was told it was going to be another 3 weeks. I then told the guy that they had promised I would have it in 7. I was completely professional every time I spoke to them. Yet every time I spoke to them they treated me as though I was this huge annoyance and they didn't want to deal with me.
I felt like it was order your bumper
we will tell you when you will get it
poor customer service
ooopppssss we were wrong it is going to be 3 more weeks
don't call us, we will call you when we want your money :-{} :-{}
Ultimately in all fairness they did say they would move up my production date to meet the 7 week deadline. Only after I reminded them. I started to ask the man over the phone about different options and grill guards to put on. He actually referred me to a different company to look at the bumpers and guards they sold. I was getting the hint that he would rather me spend my 2000. 00 elsewhere. :--)
In the end I called and cancelled my order last night. I just don't feel they wanted my business let alone deserved it. Besides, if this was the attitude BEFORE I got the bumper what will the attitude be after they have my money? Not willing to take that chance.
ROAD ARMOR Oo.
As for Road Armor, I called them and they literally spent over 2 hours on the phone talking to me and telling me about the products they have, the processes they use to make the bumpers, and overall just shot the S**T.
The process with them has been nothing but enjoyable. Needless to say I have ordered a Titan Guard 2 with Intimidator package. These guys ROCK!!! They made me a killer deal on the package and have been more than helpful in answering all of my questions.
When I spend THOUSANDS of dollars on a product that I am putting on a vehicle that I drive every day it demands a certain amount of respect from the vendor you are doing business with.
Oo. I have found this with Road Armor and would recommend anyone to them that is looking for a positive experience in purchasing a bumper or grill guard package.
It's a Titan II. 
