Successful day
Took the Jetta back to fight for my rights!
I went in and asked to speak to the used
car manager. Gave him my side of the story,
which is basically that I bought this car that
was "VW Certified" with an extended 2 yr
24,000 mile warranty. Told him I bought the
car so my wife would have reliable transportation
to and from work 5 days a week, 1,400 miles a
month. I was not informed that the timing belt
would need changing while I was buying the car.
(I did find out on my own after I got home and
did some research. A call to the service dept gave me
an estimate of $450 parts & labor. ) Told him
that I felt since this was a VW dealership they
should know a TDI belt has a 60K mile limit, and
mentioned it
to me pre-purchase, at least so I could arrange
to have it replaced and arrange to have the cost
added to the financing.
I was not amused that I would have to lay down
an additional $450 before we could start driving
the car without risking engine damage and/or being
stranded on a busy highway.
I also had an issue with spare keys. They told me
that the one key and keyless entry fob was all
they had when I bought the car. Today I politely
demanded they search for the other set of keys.
Lo and behold, 10 minutes later (three salesmen
and the manager) searched all of their key boards
and
found two more keys and one extra keyless
entry remote! Thank you very much!
That alone saved me over $100 getting those
replaced.
I felt better after that and when the manager asked
if I would accept splitting the cost of the timing belt
change at their cost ($360 or $170 apiece) I felt
that was fair enough. I did not have any bad
feelings against the salesmen, so I was not out
to get back at them nor did I have any desire to
demand they give me my money back. I really like
the car.
So I have a "We Owe" from them on paper!
And a total of three keys and two remotes.
Sure I could have fought harder for them to pay
100 %. Maybe I should have. But that was my
plan until they found the extra keys.
